Return Policy

Eye Care:

If you are dissatisfied with your purchase made through the website, the company offers you the chance to return it or an exchange. You satisfy the requirements listed below:

(a) The request for a return,or exchange, must be made within 14 (fourteen) days of receiving the items you ordered from our website;

(b) The price tag and any other identification tags, the invoice, and the original packaging must be sent back intact; and (c) The request must be made within 14 (fourteen) days

(c) The item shouldn't have been used, should not be dirty, should not have scratches, should not have tears, in other words, shouldn't be rendered unsellable.

(d) You must include the order number, the order date, and the receipt date;

(e) Make sure the return package is properly wrapped before sending it to the company since any damage sustained during transportation will no longer be covered by this policy and you will be held responsible;

(f) The Company's specialized staff will inspect the returned goods and make the final judgment regarding whether to accept or reject your request;

(g) In case your request is accepted by our team, we would exchange the old product with the new one.

(h) Please contact our customer service at (18602580123) or email us at support@my6senses.com to make a return, or exchange request, and we will get in touch with you.

The additional specifications for particular items are as follows:

(a) For bags, check that all parts—including any beads, threads, glass motifs, zips, buckles, etc.—are in good condition. The bags must not have been washed and should be stain-free.

(b) Watch out not to scratch your glasses. The frames must not be rotated or deformed. The original box, instructions, guarantee, and any extras or freebies, if any, must also be returned with all screws and any embedment intact.

Once we have received the product(s) in the aforementioned condition, we will then begin the exchange process. You may exchange the purchased item for an alternative item of equal or greater value. If the exchange is done for a product with a lower value, no difference will be reimbursed. The option will be communicated either through an email address you have provided to us or a phone number you have provided to us.

Any inaccurate or deceptive contact information is not the Company's fault. You will have 7 (seven) days to let us know what you have decided. Your option to return an item, or exchange it will expire if we don't hear from you.

In addition to this, if the original manufacturers/producers/resellers offer any additional warranties, those will be valid if You abide by the terms of the warranties stated therein. The Company would not be accountable or liable for the warranty provided by the original manufacturer, producer, or reseller. You must bring up your claims with the original manufacturer, producer, or reseller. The Company may, if practical, offer reasonable assistance in this regard.

Due to expensive shipping costs, we are unable to offer exchanges or returns, to our foreign customers. This policy only applies to consumers in India.

Ear Care:

At INFINITE my6senses, we are committed to providing our customers with high-quality hearing aids and audiology services. We understand that sometimes, you may need to return or exchange a product or request a refund. This policy outlines the procedures and conditions for returns, exchanges, and refunds.

You may not under any circumstances resell any products purchased from us, whether through the website or any other means.

1. Return and Exchange Policy

1.1 Return Eligibility

Hearing aids will be eligible for return & exchange within 30 days from the date of purchase.

1.2 Conditions for Returns

The product must be in its original, unused condition, and in its original packaging.

All accessories, manuals, and any promotional items included with the product must also be returned.

The product should not have any visible signs of wear and tear.

1.3 Exchange Process

If you wish to exchange a product for a different model or size, please contact our customer service team.

We will guide you through the exchange process and provide instructions for returning the original product.

You will be issued a Return Authorization ( RA number ) which will be mailed to you along with necessary return form.

We are not able to accept the return of any products which do not comply with these conditions. Products returned without a valid RA Number will be deemed not have been validly returned and may be sent back to you at your own expense.

You will need to print this form, fill in the necessary information at the time of returning the product.

Exchange requests are subject to product availability.

2. Warranty

Our products come with a 2 or 4 years of warranty, based on the product purchased. Please refer to our warranty policy for details on warranty claims.

3. Modifications to this Policy

INFINITE reserves the right to update or modify this Return, Exchange, and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the update.

By purchasing our hearing aids or audiology services, you agree to abide by the terms and conditions of this Return, Exchange, and Refund Policy.

Nasal Care:

CPAP/BiPAP devices on Rental:

1. Once rental order is confirmed, amount cannot be refunded after device is dispatched.
2. The amount of the rental orders cannot be refunded if device is dispatched.
3. In case of any issue with the device, it will be taken further for the correction of the same.
4. In case of any technical issue identified, it will be either repaired or replaced.
5. All the rental transactions are minimum for one month. In case client wants to return the device after few days for any reason (less than one month) no refund will be done.
6. In case of any damage during the transit-client must connect with the support team on receipt of the device immediately. The damage must be verified by the support team to consider the return of the device.
7. In case the damage during transit is confirmed, device can be only replaced. No amount will be refunded.
8. In case device gets damage after usage started, mentioned penalty will be applicable as per the rental agreement.
9. In any case, order cannot be cancelled/refunded once the device is dispatched.

CPAP/BiPAP device for Sale:

1. Once the order is placed for purchased and payment is done, order cannot be cancelled.
2. In case of any issue with the device, it will be taken further for the correction of the same.
3. In case of any technical issue identified, it will be either repaired or replaced as covered under manufacturer’s warranty.
4. In case of any damage during the transit-client has to connect with the support team on receipt of the device immediately. The damage has to be verified by the support team to consider the return of the device. And device will be replaced or repaired as per the manufacturer’s warranty covered.
5. In any case, order cannot be cancelled/refunded once the order is placed and payment done.

Mask and accessories:

1. Once order placed and payment done order cannot be cancelled.
2. Once dispatched cannot be returned or replaced.
3. Manufacturer’s warranty is applicable on consumables.
4. In case, client reports damaged/faulty item received post verified by the backend team can be considered for the replacement of the same as per the manufacturer's policy.
5. No refund will be given on the damaged items.
6. Mask and accessories/consumables are not returnable once opened.

Sleep tests:

1. For OST-device, once order is placed and payment done it cannot be cancelled or refunded.
2. Once device is delivered and pack is opened, it cannot be considered for the return.
3. Device cannot be replaced once registered, and cannot tag to another patient
4. If device is thrown before report is generated, backend team cannot help for extension in case required. Also, amount cannot be refunded.
5. For HST/PSG, once booked cannot be cancelled.
6. For HST/PSG, once booked it can only be rescheduled within a week time, no amount will be refunded.
7. In case, study is not successful due to device problem, it will be rescheduled and completed within a week time. No amount will be refunded.
8. In case, study is not successful due to non-cooperation/ other issues from the client end, one more attempt will be done within a week time. No amount will be refunded.

Oral Care:

Dentistry is not an exact science, therefore, assurances regarding the definite success of dental procedures, prevention of risks, complications, or injuries cannot be guaranteed. The outcomes of treatments are influenced by various factors, including an individual's biological conditions, pre- and post-therapy care, and adherence to provided instructions throughout the treatment process.

Should our specialists determine that aligners are not suitable for your case, a full refund will be processed within 15-30 days, acknowledging the impracticability of the treatment.

However, should you decide to cancel the treatment after payment due to a change of mind or any other reason, any potential refund will adhere to the subsequent cancellation policy:

Eligibility:

• Eligible for Refund:
  • If the treatment/therapy plan is declined by Infinite My6senses.
  • If the customer rejects the treatment/therapy plan before giving approval.
• Not Eligible for Refund:
  • Instructions/guidelines were not followed, or all records and updates weren't shared with us, and complete tracking of the plan wasn't ensured as per guidelines.
  • During Aligner therapy, relocation to a region without Infinite partner clinics occurs, necessitating therapy to be provided at the nearest Infinite partner clinic. Costs incurred for external specialists in such cases will be the responsibility of the individual relocating.
  • Changes in teeth alignment occur after the completion of the smile makeover plan, as teeth alignment can still change post-treatment.
• No Refund in These Cases:
  • Availing aligner therapy or related procedures outside Infinite partner clinics during the smile makeover plan.
  • Blocking an offer with an advance/booking amount, agreeing to pay the remaining balance as per the agreed terms. The blocked offer will expire if the remaining balance isn't paid, and the amount paid for blocking won't be refunded but may be adjusted for a new offer.
• No Refund After Customer Approval:
  • Once the customer approves the treatment/therapy plan, no refund will be provided.
  • Refunds won't be issued for delays in the delivery of aligners, products, or services due to unforeseen or catastrophic circumstances.
• Regarding Aligner Issues:
  • Please be aware that broken/cracked aligners cannot be returned after delivery. However, in cases of damage during transit, a replacement may be offered after investigation.

Cancellation Process:

• If you intend to cancel an order or eligible item(s) for a refund, please reach out to our customer support team via email at (Infinite customer care Mail id). Alternatively, you can contact us at (Infinite customer care number) using your registered mobile number.
• Once we receive your eligible refund request via email, an approval will be granted within 48-72 business hours.

Refund Processing and Timelines:

• For payments made electronically:
  • Refunds will be transferred to the same account used for payment within 7-14 business days upon approval from our end. Please allow an additional 2-3 business days for the credited amount to reflect in your account. Please note that any Processing Fee, Tax, or other charges imposed by Banking Partners, Credit Card Companies, Mobile Wallets, etc., will be the sole responsibility of the Customer.
  • Cancellation Charges: Please be aware that in case of cancellation due to dissatisfaction with the services/quality, a nominal fee of ₹ 1,000/- will be deducted.
• For cash transactions:
  • Refunds via bank transfer will be initiated to the provided Bank account details within 7-14 business days upon approval from our end and confirmation of your bank details via email. It may take an additional 2-3 business days for the refunded amount to reflect in your account.
  • Cancellation Charges: Confirm that for any cancellation due to dissatisfaction with the services/quality, a nominal fee of ₹ 1,000/- will be deducted.

Management Authority:

Beyond the previously outlined conditions, you acknowledge and agree to grant the management exclusive authority to evaluate refund requests for eligibility. This evaluation will be based on their assessment of all relevant facts, circumstances, and customer records. The management holds complete and absolute discretion to approve or reject refund claims. They also have the sole power to determine the granting of a partial refund, a full refund, or the outright rejection of a refund, considering the appropriateness in light of pertinent facts and circumstances, addressed on a case-by-case basis. Additionally, you recognize that any disputes will be under the exclusive jurisdiction of the Telangana Courts, should they arise.

Skin Care:

Dermatology procedures' outcomes vary based on multiple factors. No guaranteed results. Additional sessions might be needed.

Payments for procedures are non-refundable and non-transferable once made.

Returns & Exchanges:

• 7-day exchange policy for damaged, incorrect, missing, or expired products.
• Products returned in original packaging, intact seals, labels, and bar codes for replacements.
• Exchanged within 10 business days from approval if conditions met.

Not Accepted Returns:

• Items without original packaging, used/altered, or returned after 7 days of delivery (damaged products).
• Returns based on personal preferences or non-liking (e.g., colour).

Bundles/ Sets Return Policy:

Full return of bundled products required for a exchange, partial returns not accepted once opened/used.

Cancellation Policy:

Orders can be cancelled before shipment by contacting customer support.